MYCHART FAQs

YOUR SECURE ONLINE HEALTH CONNECTION

Frequently Asked Questions

Enrollment Questions

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.

MyChart is a free service offered to our patients.

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

You may e-mail us at portalhelpdesk@gvhc.org, or you can call our MyChart Patient Support Line at (209) 385-5238

Your Medical Record

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-12 days.

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

Your MyChart information comes directly from your electronic medical record at your doctor’s office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

You will generally receive an answer within 2-5 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

MyChart For My Family

Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service or select Share My Record from the Health menu. From there you can select “Friends and family access” and modify or add new access to your health record.

Please note: Patient representatives must be at least 18 years old. Golden Valley Health Centers offers parents/guardians proxy access. In accordance with California state confidentiality laws specific to teens, proxy access changes to medium proxy access on the child’s 12th birthday and proxy access terminates on the child’s 18th birthday.

Birth to 11 Years old: Parents and legal guardians are provided with full proxy access to their child’s MyChart account. Prior to your child’s 12th birthday, you will receive a notification alerting you that will no longer have access to your child’s MyChart account.

12 to 17 Years old: Parents and legal guardians are provided with medium proxy access to their child’s MyChart account. Prior to the child’s 18th birthday, you will receive a notification alerting you that access will be terminated the day before your child’s birthday.

MyChart offers direct access to your personal health record and communicating about another individual’s information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

After I Have Enrolled

You may contact our MyChart Patient Support Line at (209) 385-5238 to request a new, secure password. You may also click the “Forgot password” link on the sign-in page to reset your password online.

Contact us at portalhelpdesk@gvhc.org and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to y

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

Technical Questions

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at portalhelpdesk@gvhc.org or you can call our MyChart Patient Support Line at (209) 385-5238

Still have questions about MYCHART?

CONTACT US
Email: portalhelpdesk@gvhc.org
Phone: (209) 385-5238